We were able to connect to the database server (which means your username and password is okay) but not able to select the ptymail_thapty
database.
ptymail_thapty
have permission to use the ptymail_thapty
database?username_ptymail_thapty
. Could that be the problem?If you don’t know how to set up a database you should contact your host. If all else fails you may find help at the WordPress Support Forums.